MEXC Login – A Complete Guide

Introduction

MEXC is a leading global cryptocurrency exchange founded in 2018, serving millions of users across more than 200 countries. The platform offers spot and futures trading for over 1,800 cryptocurrencies, along with staking, lending, and other crypto financial services. Known for its extensive token listings and competitive fees, MEXC has become a popular choice among crypto traders worldwide.

Your MEXC account is protected by industry-standard security features, including Two-Factor Authentication (2FA) and withdrawal whitelisting. This comprehensive guide covers everything you need to know about MEXC login—from multiple login methods and account recovery procedures to advanced security features and troubleshooting.

How to Log In to MEXC

On Desktop (Web Browser)

1. Go to the official MEXC website: https://www.mexc.com

2. Click the "Log In" button in the top right corner

3. Enter your registered email address or phone number

4. Enter your password (requirements: 10+ characters with uppercase, lowercase, numbers, and symbols) 

5. Complete security verification (slider puzzle or captcha)

6. If you have Two-Factor Authentication (2FA) enabled, enter your 6-digit Google Authenticator code 

7. Click "Log In" to access your dashboard

⚠️ Important: Always verify you are on the official MEXC URL (https://www.mexc.com) before entering your credentials. Bookmark the official site to avoid phishing attempts.

On Mobile App (iOS/Android)

1. Download the official MEXC app from the Apple App Store or Google Play Store

2. Open the app and tap "Log In"

3. Enter your registered email address or phone number

4. Enter your password

5. Complete any verification steps (slider puzzle)

6. Enter your 2FA code if enabled

7. Tap "Log In" to access your account

Note for new users: If you are a new user, your first login will be regarded as account creation. You can sign up during the login process .

Alternative Login Methods

MEXC offers several convenient ways to access your account beyond the traditional email/password combination:

Login MethodDesktopMobile AppDescription

Email + Password✅✅Standard method – primary login option

Phone Number + Password✅✅Alternative method using mobile verification

Google Account✅✅Quick login using Google credentials

Apple ID✅✅Instant login using Apple ID

Telegram Account✅✅Login via Telegram integration

Wallet Connect❌✅Login by connecting a crypto wallet (e.g., MetaMask) 

Login with Google Account

1. On the MEXC login page, click the Google icon

2. Select the Google account you want to use

3. Complete any additional verification steps

4. You will be logged in automatically

Login with Wallet Connect (App)

1. Open the MEXC App and tap "Wallet"

2. Tap "Connect Wallet"

3. Select your wallet (MetaMask, Trust Wallet, etc.)

4. Approve the connection and signature request in your wallet

5. Your MEXC account is created and linked to your wallet 

Creating a MEXC Account (Sign Up)

If you don't have a MEXC account yet, here's how to register:

Step-by-Step Registration (Web)

Step 1: Visit the official MEXC website https://www.mexc.com

Step 2: Click "Sign Up" in the top right corner

Step 3: Enter your email address or phone number

Step 4: Create a strong password with:

• Minimum 10 characters 

• At least 1 uppercase letter (A-Z)

• At least 1 lowercase letter (a-z)

• At least 1 number (0-9)

• At least 1 symbol

Step 5: Enter a referral code if you have one (optional)

Step 6: Complete the slider verification

Step 7: Check your email or SMS for a 6-digit verification code

Step 8: Enter the code and click "Submit"

Step 9: Your account is created—complete KYC verification to unlock full features

Step-by-Step Registration (App)

The process is similar on mobile. Open the app, follow the prompts, and complete verification .

Password Requirements & Security

Login Password Requirements

MEXC enforces strong password requirements to protect user accounts:

RequirementSpecification

Minimum length10 characters

Uppercase lettersAt least 1 (A-Z)

Lowercase lettersAt least 1 (a-z)

NumbersAt least 1 (0-9)

SymbolsAt least 1

Why Strong Passwords Matter

A strong password is your first line of defense against unauthorized access. Never reuse passwords across multiple platforms, and consider using a password manager to generate and store unique passwords for each service.

Two-Factor Authentication (2FA) – Complete Guide

What is 2FA?

Two-Factor Authentication (2FA) adds an essential layer of security to your MEXC account. After entering your password, you must provide a 6-digit code from an authenticator app like Google Authenticator or Authy. This makes it nearly impossible for hackers to access your account even if they have your password.

How to Enable Google Authenticator

On Web:

1. Log in to your MEXC account

2. Click the profile icon → "Security"

3. Find "Google Authenticator Code" and click "Set Up"

4. Scan the QR code with your authenticator app

5. Enter the 6-digit code to verify

6. Save your backup key (Secret Key) offline – this is critical for recovery

On App:

1. Tap the profile icon → "Security"

2. Tap "Google Authenticator Code"

3. Follow the on-screen instructions 

Google Authenticator Troubleshooting

If your Google Authenticator codes aren't working, check these common issues:

IssueSolution

Time sync issueOpen Google Authenticator → Settings → "Time correction for codes" → Sync now 

Wrong account selectedEnsure you're using the code for the correct MEXC account

Code expiredCodes refresh every 30 seconds – wait for a new code

Wrong app installedUse Google Authenticator (Android) or search "Authenticator App" (iOS) 

How to Reset Google Authenticator

If you lose access to your authenticator app:

If you have other verification methods available (email/SMS):

1. Go to Security settings

2. Click "Delete" next to Google Authenticator

3. Select "Reset Security Verification?"

4. Verify using email or SMS code

5. Set up a new Google Authenticator 

If you cannot verify (no access to email/SMS):

1. Submit a reset request through the "Security Verification Reset" option

2. MEXC support will review your request within 1 business day

3. Once approved, your old 2FA is unbound 

Troubleshooting Login Issues

Account Locked After Multiple Failed Attempts

MEXC automatically applies temporary locks after too many failed login attempts:

Failed AttemptsLock Duration

5 consecutive incorrect passwords2 hours 

10 consecutive incorrect passwords24 hours 

What to do:

• Wait the full lock duration before trying again

• Use the "Forgot Password" option to reset your credentials

• If you cannot reset due to lost security verification, follow the prompts to request a security reset 

Not Receiving Verification Codes

If SMS code not received:

1. Check if your phone is blocking international SMS (MEXC sends from international numbers)

2. Ensure your phone number is correct and active

3. Wait a few minutes and request again

4. Try using email verification instead

If email code not received:

1. Check your spam/junk folder

2. Check your Promotions tab (Gmail users)

3. Ensure you're checking the correct email inbox

4. Add MEXC to your address book to avoid filtering

5. If you requested multiple codes, wait 15 minutes before retrying 

Forgot Your Password? (Password Reset)

If you remember your email/phone but forgot password:

1. On the login page, click "Forgot Password?"

2. Enter your registered email address or phone number

3. Complete the verification (slider puzzle)

4. Check your email/SMS for a verification code

5. Enter the code and create a new strong password

6. Log in with your new password

Important: After resetting your password, withdrawals may be temporarily restricted for security reasons.

Lost Access to Email AND Phone Number

Scenario 1: You remember your password

If you can log in but cannot receive verification codes:

• Web: After logging in, go to profile icon → Security → Click "Change" next to Mobile/Email verification → Select "Reset Security Verification?" → Follow prompts 

• App: After logging in, go to profile icon → Security → Select Mobile/Email verification → Choose "Reset Security Verification?" → Follow prompts

Scenario 2: You forgot your password AND lost access

If you cannot log in at all, you will need to contact MEXC support. Prepare the following information and send it to service@mexc.com :

1. Reason for the change

2. Previous email address / phone number

3. New email address / phone number

4. Recent transaction history, deposit/withdrawal records, or commonly used login addresses

5. Photo of you holding your ID and a handwritten note including:

   • Reason for change

   • Your UID

   • The word "MEXC"

   • Current date

   • Your signature

Processing time: After verification, MEXC will complete the unlinking within 1–3 business days .

Account Recovery After Security Breach

If you suspect your account has been compromised, act immediately:

Step 1: Identify the Breach

Signs of a compromised account include:

• Unauthorized logins from unknown devices or locations

• Withdrawals you didn't approve

• Changes to your password, email, or 2FA settings

• Missing funds or unexpected trades 

Step 2: Secure Your Devices

Before attempting to recover your MEXC account:

• Run a virus/malware scan on your device

• Update your phone or computer's operating system

• Avoid logging in from public Wi-Fi or untrusted devices 

Step 3: Reset Your Password Immediately

Go to the MEXC login page and select "Forgot Password" . Create a strong, unique password that you haven't used elsewhere.

Step 4: Restore or Reset 2FA

If 2FA was disabled, re-enable it using Google Authenticator or Authy. Back up your recovery codes in a safe place (offline if possible) .

Step 5: Contact MEXC Support

Open a support ticket or use live chat. Provide:

• Registered email and phone number

• Approximate account creation date

• Recent transaction history

• Description of suspicious activity 

MEXC's security team may temporarily lock your account while verifying your identity to prevent further damage.

Step 6: Strengthen Security After Recovery

• Update all linked emails with strong passwords and 2FA

• Set up anti-phishing codes in your MEXC account

• Regularly review your login history and withdrawal whitelist

• Stay alert for phishing emails and fake websites 

Troubleshooting Table

ProblemLikely CauseSolution

"Invalid credentials" errorTypo or wrong passwordUse "Forgot Password" to reset

Account locked for 2 hours5+ failed attemptsWait 2 hours; use "Forgot Password"

Account locked for 24 hours10+ failed attemptsWait 24 hours; reset password

2FA code invalidTime sync issueSync Google Authenticator time 

No verification code receivedSpam/network issueCheck spam folder; wait 15 minutes

Can't log in – lost email/phoneBoth methods unavailableContact support with ID photo 

QR code login not workingApp not properly connectedReconnect wallet and approve signature 

Security Best Practices

Essential Security Measures

PracticeWhy It's Important

Enable Google Authenticator 2FAMost secure verification method available

Save your Secret Key offlineEssential for 2FA recovery if you lose your device

Use a strong unique password10+ chars with mixed case, numbers, and symbols

Enable withdrawal whitelistingRestrict withdrawals to approved addresses

Set up anti-phishing codeIdentify legitimate MEXC emails

Complete KYC verificationHigher withdrawal limits and account protection

What MEXC Will NEVER Ask For

• Your password (support will never ask)

• Your 2FA codes

• Your private keys or seed phrases

• Your funds for "verification"

⚠️ Security Warning: MEXC support will never contact you asking for your password or 2FA codes. Be extremely cautious of phishing attempts via email, SMS, phone calls, or social media.

Protecting Yourself

• ✅ Always use the official URL: https://www.mexc.com

• ✅ Bookmark the login page – Never click links from unsolicited messages

• ✅ Check for the SSL padlock in your browser's address bar

• ✅ Enable withdrawal confirmation for all transactions

• ✅ Never share your credentials with anyone

• ✅ Avoid public Wi-Fi for trading; use VPN if necessary

Supported Login Methods – Summary

MethodDesktopMobile App2FA Required

Email + Password✅✅Yes (if enabled)

Phone Number + Password✅✅Yes (if enabled)

Google Account✅✅No (Google handles auth)

Apple ID✅✅No (Apple handles auth)

Telegram Account✅✅No

Wallet Connect❌✅No (wallet signature required)

Official Support Contacts

If you cannot resolve a login issue using the methods above:

Support ChannelAccess Method

Email Supportservice@mexc.com 

Live ChatAvailable on MEXC website and app

Help Centerhttps://www.mexc.com/support

Official Websitehttps://www.mexc.com

⚠️ Warning: Phone numbers claiming to be MEXC support posted on forums, social media, or third-party sites are scams. MEXC does not provide phone support for login issues. Only use the official support channels on mexc.com.

Frequently Asked Questions (FAQ)

Q: Can I log in with my email instead of a username?

A: Yes. MEXC uses email address or phone number as your login identifier – there is no separate username.

Q: What are the password requirements for MEXC?

A: Passwords must be at least 10 characters long and include uppercase letters, lowercase letters, numbers, and symbols .

Q: How long does account recovery take?

A: If you submit the required documents to service@mexc.com, processing takes 1–3 business days . 2FA reset requests typically take 1 business day .

Q: Why is my account locked for 2 hours?

A: Entering incorrect password 5 times triggers a 2-hour security lock. After 10 failed attempts, the lock extends to 24 hours .

Q: Can I use the same email for multiple MEXC accounts?

A: No. Each email address or phone number can only be associated with one MEXC account.

Q: How do I reset my Google Authenticator?

A: Use the "Reset Security Verification" option in Security settings. If you cannot verify via email/SMS, submit a request through the platform, and MEXC support will review it within 1 business day .

Q: Does MEXC have a mobile app?

A: Yes. The official MEXC app is available on the Apple App Store and Google Play Store for both iOS and Android.

Q: Is KYC required to use MEXC?

A: Basic trading is available with limited withdrawal limits. Completing KYC verification unlocks higher withdrawal limits and full platform features .

Q: How do I sign up using a wallet?

A: Open the MEXC app, tap "Wallet" → "Connect Wallet" → select your wallet → approve the connection and signature request → your account is created automatically .

Final Reminder

Always use the official MEXC website: https://www.mexc.com

Bookmark the official URL and never click login links from unsolicited emails or messages. Enable Google Authenticator 2FA before depositing funds. Save your Secret Key offline. If something feels suspicious, contact MEXC support directly through the official website's live chat or email (service@mexc.com)—never through phone numbers or links provided in emails or social media.